First of all, do not worry, since until we confirm on the screen that the sending or the request has been made correctly, there is no risk that a transaction has been made without your knowledge. Then, we recommend you to repeat the process a couple of times in case it could be due to a punctual error of the application and, in case it persists, we encourage you to contact your bank. If the problems persist, you can write to us and we will help you as much as possible.
